Concert Industry: The Taming of the Fans [Wall Street Journal]

More than almost any contemporary rock band, Phish has been saddled with its followers’ reputation for illicit activity. But the band has grown especially savvy about smoothing the way with locals. The band takes the rare step of sending its head of security to new venues in advance of shows, where he briefs security on Phish Head behavior. The group invites these new partners to attend Phish shows in other markets. The band also offers a reference list of security personnel at venues they’ve played in the past, including trouble spots, and encourages them to compare notes with peers.

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