Interview: David Butler of Ticketmaster Talks Red Rocks [Hidden Track]

LS: So the band was not involved in those decisions? You made them?

DB: Absolutely. However we were in contact, as you might imagine, with the band’s management and the promoter about the facts of what had occurred and the events. But the error was ours. If anyone is frustrated, as much as nobody wants to be in this situation, I ask that fans shouldn’t be upset with Phish or AEG or Red Rocks. They should realize that we made a human error.

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